Terms of Service
General Terms and Conditions of snap-studios, owner Walter Pfisterer with the online shops: arca-shop.de and wir-lieben-biggreenegg.de
1) Area of validity, customer information
2) Conclusion of contract
3) Right of revocation
4) Retention of title
5) Storage of the contract text
6) Prices and Shipping
7) Terms of delivery
8) Transfer of risk in case of shipment to entrepreneurs
9) Terms of payment
10) Warranty for consumers
11) Warranty towards entrepreneurs
12) Damage in transit
13) Final provisions
14) Conditions of participation in barbecue courses
1. scope of application, customer information
The following general terms and conditions regulate the contractual relationship between snap-studios, owner Walter Pfisterer with the online shops: arca-shop.de and wir-lieben-biggreenegg.de (hereinafter snap), Kölner Str. 20, 70376 Stuttgart and the consumers and entrepreneurs who buy goods via our shop and the conditions of participation for the barbecue courses of wir-lieben-biggreenegg.de.
The regulations of the two following sections apply completely independently of each other. Contradictory conditions or conditions deviating from our terms and conditions will not be recognised by us. The contract language is German.
1.1 Consumer
A consumer is any natural person who enters into a legal transaction for a purpose that can be attributed neither to his commercial nor to his independent professional activity.
1.2 Entrepreneur
An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
2 Conclusion of contract
2.1 The offers on the Internet represent a non-binding invitation to you to purchase goods.
2.2 After entering your data and clicking the order button, you submit a binding offer to conclude a purchase contract. However, you can also place a binding order by telephone or fax. The confirmation of receipt of your order, which is sent immediately by e-mail or fax, does not constitute acceptance of the purchase offer.
2.3 We are entitled to accept your offer within two days by sending an order confirmation by e-mail. After the fruitless expiry of the period referred to in sentence 1, your offer shall be deemed to have been rejected, i.e. you shall no longer be bound by your offer. In the case of an order by telephone, the purchase contract is concluded if we accept your offer immediately. If the offer is not accepted immediately, then you are no longer bound by it.
2.4 Should our order confirmation contain typographical and/or printing errors or should our pricing be based on technically induced transmission errors, we shall be entitled to contest the order, whereby we must prove our error to you. Any payments already made will be refunded to you without delay.
3. right of revocation
3.1 Right of withdrawal for consumers
Consumers shall have a right of revocation in accordance with the following provisions, whereby a consumer shall be any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity.
Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In order to exercise your right of revocation, you must inform us (snap studios, Kölner Straße 20, 70376 Stuttgart, Germany, telephone: +49 (0)711 520 88 444, fax: +49 (0)711 520 88 449, e-mail: service@snap-studios.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. For this purpose, you may use the enclosed model withdrawal form, which is, however, not mandatory.
Link: ARCA-SHOP_Cancellation form
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods, even in the event of a partial return or exchange.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
End of the cancellation policy
Exclusion or premature expiry of the right of revocation
The right of revocation does not apply to contracts
for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to personal needs;
for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
for the supply of alcoholic beverages the price of which was agreed at the time of the conclusion of the contract but which can be supplied at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no influence;
for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
- We reserve the right to request a deposit of up to 50% for items that deviate from the standard configuration/scope of delivery, which is non-refundable in the event of cancellation/partial return of the order.
- Used items or items from third party suppliers may be subject to different warranty conditions and are excluded from return.
- Reduced items may be excluded from the right of withdrawal.
The right of withdrawal expires prematurely in the case of contracts
for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Model cancellation form
(If you wish to cancel the contract, please complete and return this form). To:
snap studios
Kölner Str. 20
70376 Stuttgart, Germany
Telephone: +49 (0)711 520 88 444
Fax: +49 (0)711 520 88 449
E-mail: service@snap-studios.de
I/we(*) hereby revoke the contract concluded by me/us(*) for the purchase of the following goods(*) / the provision of the following service(*)
- Ordered on(*) / received on(*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date(s)
(*) Delete where not applicable.
4. retention of title
The object of purchase remains our property until full payment has been made.
5. storage of the contract text
We store the text of the contract and send you the order data and our general terms and conditions by e-mail to the e-mail address provided when ordering online and also when ordering by telephone. You can also view these by entering your e-mail address and order number under "Query order status". You can view the current version of the GTC at any time at www.arca-shop.de/agb und www.wir-lieben-biggreenegg.de/agbeinsehen.
6 Prices and shipping
6.1 Pricing
All prices stated on the product pages are final prices and include the statutory value added tax.
6.2 Shipping companies
We deliver with DHL Deutsche Post, UPS, forwarding agency or a provider of our choice.
7. delivery conditions
7.1 Partial deliveries
If not all ordered products are in stock, we are entitled to make partial deliveries at our expense, provided this is reasonable for you.
7.2 No delivery possible
Should the delivery of the goods fail despite three delivery attempts, we may withdraw from the contract. Any payments made will be refunded to you immediately.
7.3 Reservation of self-delivery
If the ordered product is not available because we are not supplied with this product by our supplier through no fault of our own, we may withdraw from the contract. In this case, we will inform you immediately and, if necessary, offer you the delivery of a comparable product.
or if you do not wish to receive a comparable product, we will immediately reimburse you for any payments already made. The burden of proof for a lack of delivery by our supplier is incumbent on us.
8. transfer of risk in case of shipment to entrepreneurs
If the goods are dispatched to an entrepreneur at his request, the risk of accidental loss or accidental deterioration of the goods shall pass to the purchaser upon dispatch to the purchaser (entrepreneur), at the latest upon leaving the warehouse. This applies irrespective of whether the goods are dispatched from the place of performance or who bears the freight costs.
9. terms of payment
9.1 Payment methods
Payment is made via the payment processing of the payment methods offered by snap: prepayment, purchase on account, PayPal, credit card, amazon payments. You can view the currently available payment methods on our shops at any time. In any case, you will be shown the available payment methods for selection before each order.
9.2 Exclusion of individual payment methods
We reserve the right to exclude individual payment methods. The available payment methods will then be available as an option in the order process. Please also note the information in our data protection declaration under: Data protection
10 Warranty towards consumers
The warranty is provided in accordance with the statutory provisions.
11. warranty towards entrepreneurs
Warranty claims due to defects in the purchased item are subject to a limitation period of one year from the transfer of risk. This provision does not apply to claims for damages, claims due to defects that snap fraudulently concealed, and claims arising from a guarantee that snap has assumed for the quality of the item. Also excluded is the right of recourse in accordance with § 478 BGB. The statutory limitation periods apply to these excluded claims.
12 Transport damage
If goods are delivered with obvious transport damage, please complain about such defects immediately to the deliverer and contact us as soon as possible. Failure to make a complaint or contact us has no consequences for your statutory warranty rights. By doing so, you help us to be able to assert our own claims against the carrier or the transport insurance.
13. final provisions
13.1 Applicable law
German law shall apply to the exclusion of the uniform UN Convention on Contracts for the International Sale of Goods.
13.2 Consumer law
For consumers, this choice of law shall apply only to the extent that it does not deprive them of the benefit of the law of the country in which they have their habitual residence due to mandatory provisions of the law of the country in which they have their habitual residence.
13.3 Contractual language
The contractual language is German.
13.4 Online dispute resolution pursuant to Art. 14 (1) ODR Regulation and § 36 VSBG (German Law on the Settlement of Disputes)
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.