Service & Repair
You have a question about an Arca Swiss product?
Send us an e-mail firstname.lastname@example.org or use our contact form. Before you write a detailed mail you can also call us. Questions can often be answered faster, easier and more precisely in a conversation, so feel free to use our telephone service!
You have a question about a purchased product?
Also here applies: Get in contact with us, whether mail or telephone, we always try to help you!
Please note: We always try to respond promptly to mails, but a quick response is not always possible, e.g. when we need to obtain information from Arca-Swiss. Please be patient and understand if we need processing time.
Repair of Arca-Swiss products:
If something on your Arca-Swiss product does not work as usual, you can either contact us or you can contact Arca-Swiss directly. Since, for example, tripod heads must be sent directly to Arca-Swiss for precise analysis and repair, shipping costs are also saved for you and us if the item is sent directly to Arca-Swiss.